'We've certainly made a lot of progress in terms of creating more reliable software.'

'We want the update process to work so automatically that in the future these problems won't happen.'

'Microsoft's reputation for doing great software research is very strong.'

'People are looking to us now and saying, 'no other software company has solved this; you, Microsoft, need to solve it.' We're rising to that challenge. The expectation they have of us is very high.'

'We've got to get the fixes to be automatically applied without our customers having to make a special effort.'

'We're doing our best to improve Windows.'

'Solving this will be fulfilling the commitment we made on trustworthy computing.'

'We're doing our very best, and that's all we can do.'